Privacy Policy
Last updated: 22 July 2026
Veroform Ltd ("Veroform", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit veroform.co.uk (the "Site") or purchase our products, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Veroform Ltd is the data controller responsible for your personal data.
Company name: Veroform Ltd
Company registration number: 17329758
Registered office: Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom
Contact email:contact@veroform.co.uk
If you have any questions about this policy or how we handle your data, please contact us at the email address above.
2. Information We Collect
We collect the following categories of personal data:
Information you give us directly:
Name, email address, delivery and billing address, and phone number when you place an order
Account details if you create a customer account
Marketing preferences and email address when you subscribe to our newsletter
Any information you provide when contacting us (e.g. customer support enquiries, order issues)
Information collected automatically:
Device and browsing information (IP address, browser type, pages visited, referral source) via our website hosting platform, Squarespace
Order and purchase history
Information from third parties:
Payment confirmation data from our payment processor (see Section 4)
We do not knowingly collect any special category data (e.g. health data) about you. Please do not include sensitive health information in free-text fields such as order notes or customer support messages.
3. How We Use Your Information
We use your personal data for the following purposes and legal bases under UK GDPR:
Purpose Legal basis Processing and fulfilling your order, including delivery and customer service Performance of a contract Sending order confirmations, shipping updates, and responding to enquiries Performance of a contract Sending marketing emails (product updates, offers, content) if you've opted in Consent Improving our Site, understanding customer behaviour, and preventing fraud Legitimate interests Complying with tax, accounting, and other legal obligations Legal obligation
You can withdraw consent to marketing at any time by clicking "unsubscribe" in any email or by contacting us directly. This will not affect the lawfulness of processing carried out before you withdrew consent.
4. Who We Share Your Information With
We share personal data with trusted third-party service providers who help us run our business. We do not sell your personal data.
Squarespace — our website hosting and e-commerce platform. Squarespace processes order, account, and browsing data on our behalf. Squarespace, Inc. is based in the United States; data transfers are subject to Squarespace's own safeguards and standard contractual clauses where applicable.
Squarespace Payments (powered by Stripe) — processes your payment card details at checkout. We do not store your full card details ourselves.
Klaviyo — our email marketing platform, used to send newsletters and order-related communications if you've opted in. Klaviyo, Inc. is based in the United States; data transfers are subject to Klaviyo's standard contractual clauses.
Delivery couriers (e.g. Royal Mail, Evri) — receive your name and delivery address to fulfil shipments.
Professional advisers (e.g. accountants) where necessary for legal or financial compliance.
Regulators or authorities where required by law.
We currently do not run paid advertising trackers (such as Meta Pixel or Google Ads tracking) on the Site. If this changes, we will update this policy and our cookie banner accordingly before any such tools go live.
5. Cookies
Our Site uses cookies and similar technologies, primarily set by Squarespace, to operate the Site (e.g. shopping cart functionality), remember your preferences, and understand how visitors use the Site (basic analytics). Klaviyo may also set cookies if you interact with email sign-up forms or tracked links.
You can control cookies through your browser settings. Blocking some cookies may affect the functionality of the Site, such as your ability to complete a purchase.
6. International Data Transfers
Some of our service providers (Squarespace, Klaviyo) are based outside the UK, including in the United States. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Addendum to the EU Standard Contractual Clauses, or reliance on the provider's own certified transfer mechanisms.
7. Data Retention
We keep your personal data only as long as necessary for the purposes described in this policy:
Order and transaction data: retained for 6 years to meet UK tax and accounting obligations
Marketing data: retained until you unsubscribe or ask us to delete it
Customer support correspondence: retained for up to 2 years after resolution
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain processing
Request a portable copy of your data
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at contact@veroform.co.uk. We will respond within one month, as required by law.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
9. Children's Privacy
Our products and Site are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Data Security
We use reasonable technical and organisational measures, including those provided by Squarespace and our payment processor, to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this privacy policy from time to time, for example as our business, tools, or legal obligations change. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact:
Veroform Ltd Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom Email: contact@veroform.co.uk