Terms & Conditions

Last updated: 22 July 2026

These terms and conditions ("Terms") govern your use of veroform.co.uk (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. Please read them carefully before ordering.

1. Who We Are

  • Company name: Veroform Ltd

  • Company registration number: 17329758

  • Registered office: Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom

  • Contact email:contact@veroform.co.uk

2. Our Products

We sell single-ingredient nutritional supplements (currently Creatine Monohydrate and Magnesium Glycinate) as food supplements, sold in the United Kingdom only.

  • Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

  • Product descriptions, certificates of analysis (COAs), and any stated benefits reflect standard UK Food Standards Agency (FSA) approved claims for the relevant ingredients. They are not medical advice.

  • If you are pregnant, breastfeeding, taking medication, or have an existing medical condition, consult a healthcare professional before use.

  • Our products are intended for adults. You must be 18 or over to purchase from the Site.

  • We make every reasonable effort to display product information, ingredients, and images accurately, but slight variations (e.g. packaging updates) may occur.

3. Orders and Contract Formation

  • Placing an order through the Site is an offer to buy. A contract is formed only once we send you an order confirmation email confirming acceptance and dispatch.

  • We reserve the right to refuse or cancel any order, for example due to stock unavailability, pricing errors, or suspected fraud. If we cancel an order after payment, you will receive a full refund.

  • All prices are shown in GBP (£) and include UK VAT where applicable.

  • We take reasonable care to ensure prices and product information on the Site are accurate, but errors may occasionally occur. If we discover a pricing error after you've ordered, we will contact you before dispatch to confirm whether you wish to proceed at the correct price.

4. Payment

  • Payment is taken at the time of order via Squarespace Payments (powered by Stripe). We do not store your full card details.

  • We accept the payment methods displayed at checkout.

5. Delivery

  • We currently deliver within the United Kingdom only.

  • Estimated delivery times are provided at checkout and are approximate, not guaranteed. Delays may occur due to courier disruption or circumstances outside our control.

  • Risk in the products passes to you upon delivery. Ownership passes once we've received payment in full.

  • If your order is lost or damaged in transit, contact us at contact@veroform.co.uk and we will arrange a replacement or refund.

6. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

  • To cancel, notify us in writing (email is fine) within the 14-day period.

  • You then have a further 14 days to return the goods to us.

  • Products must be unopened, unused, and in their original packaging. Because our products are consumable food supplements, we cannot accept returns of opened or used products for hygiene and safety reasons, except where the product is faulty or not as described (see Section 7).

  • You are responsible for the cost of returning goods unless the item is faulty.

  • Once we receive the returned item in acceptable condition, we will refund you within 14 days, using the original payment method.

7. Faulty or Incorrect Items

If a product arrives faulty, damaged, or different from what you ordered, contact us at contact@veroform.co.uk within a reasonable time of receiving it. We will arrange a replacement, repair, or full refund, including any reasonable return postage costs, in line with your rights under the Consumer Rights Act 2015. This is in addition to, and unaffected by, the cooling-off period in Section 6.

8. Refunds

Approved refunds are issued to the original payment method within 14 days of us receiving the returned item (or confirming the fault, if no return is required). We do not offer cash refunds or refunds to a different payment method.

9. Your Responsibilities

  • You are responsible for providing accurate order and delivery details.

  • You must be legally entitled to purchase and consume food supplements, and confirm you are 18 or over when ordering.

  • You are responsible for checking product ingredients against any personal allergies, intolerances, or medical conditions before use.

10. Intellectual Property

All content on the Site — including text, branding, logos, product photography, and COA documentation — is owned by or licensed to Veroform Ltd and protected by copyright and trademark law. You may not reproduce, distribute, or use our content commercially without our written permission.

11. Limitation of Liability

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

  • Subject to the above, our total liability to you for any claim arising from your order is limited to the price you paid for the relevant product.

  • We are not liable for indirect or consequential losses, or for misuse of our products contrary to the instructions provided.

12. Website Use

  • You agree to use the Site only for lawful purposes and not to misuse it (e.g. introducing malicious code, attempting unauthorised access, or scraping content).

  • We may suspend or restrict access to the Site at any time, for example for maintenance or security reasons.

  • We aim to keep the Site available and accurate but do not guarantee uninterrupted or error-free access.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, or legal obligations (including if we introduce a subscription model or international shipping in the future). The version in effect at the time you place an order will apply to that order. The "Last updated" date above reflects the most recent revision.

14. Complaints

If you're unhappy with your order or our service, please contact us first at contact@veroform.co.uk so we can try to resolve it directly. If we're unable to resolve a dispute, you may be entitled to use the EU Online Dispute Resolution platform or an alternative dispute resolution provider, where applicable.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

Veroform Ltd Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom Email: contact@veroform.co.uk