Delivery
We deliver to UK addresses only. Orders are packed and dispatched by our UK fulfilment partner.
- Orders placed before [cut-off time, from Northstar] on a working day are dispatched [same day / next working day].
- Delivery: [service, e.g. Royal Mail Tracked 48], [price], usually [2–3] working days after dispatch.
- [Optional: Free delivery on orders over £X.]
You'll get an email with tracking as soon as your order ships. Delivery times are estimates, not guarantees.
Returns
You can cancel your order within 14 days of receiving it, without giving a reason. Email contact@veroform.co.uk within those 14 days, then return the product within a further 14 days.
- Products must be unopened, unused and in their original packaging. For hygiene and safety reasons we can't accept opened food supplements unless they're faulty.
- Return postage is paid by you unless the item is faulty or wrong.
- Return address: [return address, from Northstar].
- We refund to your original payment method within 14 days of receiving the return.
Faulty, damaged or wrong items
If something arrives faulty, damaged or isn't what you ordered, email contact@veroform.co.uk with your order number and a photo. We'll send a replacement or a full refund, including reasonable return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Lost parcels
If your tracking hasn't moved for [5] working days, contact us and we'll arrange a replacement or refund.