Refund policy

Returns

You can cancel your order within 14 days of receiving it, without giving a reason. Email contact@veroform.co.uk within those 14 days, then return the product within a further 14 days.

• Products must be unopened, unused and in their original packaging. For hygiene and safety reasons we can't accept opened food supplements unless they're faulty.
• Return postage is paid by you unless the item is faulty or wrong.
• Return address: [return address, from Northstar].
• We refund to your original payment method within 14 days of receiving the return.

Faulty, damaged or wrong items

If something arrives faulty, damaged or isn't what you ordered, email contact@veroform.co.uk with your order number and a photo. We'll send a replacement or a full refund, including reasonable return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Lost parcels

If your tracking hasn't moved for [5] working days, contact us and we'll arrange a replacement or refund.